SERVUS Essentials
SERVUS Essentials Learning is presented over one full day.
This program develops a mindset to focus on delivering behaviours that add value through the customer experience at every transaction.
SERVUS Management Implementation
Workshop (M.I.W)
This is a half-day planning workshop to develop an ongoing
system to manage, monitor and improve the standard of Customer Service
delivered.
SERVUS Welcome Workshop
An onsite, interactive session to introduce the SERVUS program to every member of staff. This session clearly defines every employee's role and responsibility regarding their personal commitment to Customer Service.
SERVUS EDG Business
Essentials
Ten Half-Day workshops that cover a range of
business skills for all staff that impact on
customer perception. The key to these skills is
that they continue to differentiate through
behaviours.
Modules Include:
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Building Relationships
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Problem Solved
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Communicating with Clarity
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Dealing with Conflict
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Filling the unforgiving minute
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Everyday Negotiating
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Effective Listening
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The Loyalty Effect
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Questions are the Answer
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The Journey to Excellence
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